Update: More folks sharing their amazing customer service experiences with these guys. Let's hear some more. There are so many honest comic sellers out there, it's a shame that big sites like this would take even a SINGLE customer from those honest folks.
RUN FOR YOUR LIVES!
Imagine, if you will...an online comic book shop selling the following Daredevil Volume 1 issue #46 graded at FN-
Now imagine you take a look at your copy of Daredevil Volume 1 issue #46 and notice that yours doesn't have tears along the top, a big patch of torn color off the front cover, wrinkles all along the edges and no rounded corners. And then, THEN...you find out they're offering something like $30 for a copy of that issue
WOAH! Off you go to the post office with dreams of honest people, fair deals and all the glowing mycomicshop.com reviews you'll blog about dancing through your head. And how, with that $30, you'll spend it there on a comic you really want.
Then, they email you back with their grade of your book. You ready for this camera guy? You're gonna love my nuts.
You called them up and have a very nice talk with one of their polite reps who grades books and you're explained how things can go wrong etc. That different people grade differently, there are no standards for the company etc etc. So they can hire Mike from Burger King to grade books and say "Hey, not every grader is perfect, they might have missed something". It's known as plausible deniability. You're told that the particular grader for your book saw a "rusty staple".
You wonder in the back of your mind, if after Mike from Burger King grades books, do books get sent to a different department where different graders grade the books then offer them up for sale. You wonder if those two departments have any kind of accountability to one another.
Red flag, but hey...you're a glutton for punishment, right?
Then you ordered some books from them:
Here's a GI Joe 135 they listed as NM.
And here's a NM GI Joe 140 they listed at NM.
Now you're rip snortin' mad. You call and ask for "Buddy" Saunders, as it says on their website to do, cuz good ol' Buddy'll take care of all your problems, now don't you worry yer purdy lil head about it.
I can't seem to remember the name of this tactic. But it's taught in Economics 101 as a common retailer tactic in....THE TWILIGHT ZONE!!!
They're the Cash4gold.com of comic sellers.
Anyway, avoid these guys. Just go to the people that know what they're doing: Midtown Comics.